zianuray: (Default)


Posted review on Yelp, filed complaint w/ BBB, BBB contacted owner.  Oh, they had to send a notice twice, yeah.

Activity

Date
Activity
Description
01/11/2010 NMBR-Resend Complaint to Business  
01/11/2010 NMBR- No response to first notice to business  
12/28/2009 Inform Business of the Complaint  
12/28/2009 Send acknowledgement to Consumer  
12/28/2009 Complaint Processed by BBB Operator  
12/24/2009 Complaint Received by BBB  
 
     (Less)


Someone named Chuck left a message on my VM that he was the owner, didn't blame me a bit, what can he do to make it right, etc. 

I've held off calling back because 1)  time difference, baby and 2) my spouse is in hospital and I'm a bit frazzled myself at this point.  Will try to call today and find out what he proposes to do about it.

Link to previous posts )


ETA:  Left msg, "Chuck" called me back; kept going on-and-frakking-ON about how he is the production part of the op, he TOLD his partner to let him help with shipping stuff, it's just SO not like EIther of them for things like this to HAPpen....*gah*
Finally (when I got a word in) told him to replace one item (King Coal) with something else as it didn't work for me, he tells me I'm not using it right (!!); send Nag Champa soap, replace the rest of the order with equivalent value.  If/when it gets here, I'll let the BBB know the issue is resolved.

zianuray: (Default)
Replacement order from Bliss Soaps in Seattle still has not arrived. Emily does like the Nag Champa soap that I was able to salvage a half-bar of, though! $68 for two bars of soap, one of which does not perform as advertised, is rather steep for my budget. I am less than impressed and will not be ordering from them again. First post Second post
zianuray: (Default)
This is reviewing the bar of King Coal soap I managed to salvage from the mangled Bliss Soaps order referenced here.

Smells a lot like Pine tar, which is only to be expected I suppose. As there is not a list of ingredients on the site and the label was illegible, I'm going by-guess and by-golly here; fair bet, though, as the soap is black and has the shape of -- wait for it -- a small pile of coal!

The scent might be somewhat off-putting to those who haven't used such before, but I found it rather pleasant.

It was recommended to me by one of the owners as being good for psoriasis and would be good as a shampoo (as the ps is most prevalent on my scalp and I'm not planning to shave my head...). In fact, it seems to be doing less well for the patches on my face than the Lush Sea Vegetable bar I was using, and my hair and scalp are tanglier and itchier, respectively, than with Aussie Mega shampoo.

Uhm.

Not real impressed.

Further reviews as the products get here.

(Called about damaged shipment Nov 25. Replacement has not yet arrived.)
zianuray: (ow)
So I heard a small business in Seattle was having a twofer sale -- buy and pay, and they'll ship double what you ordered!

So I drop over $50 on product and another $13 on shipping, thinking I'll get 18 soaps and 2 deodorants...it shipped 10 days after ordering, and arrived 14 days after that -- Priority mail, so I'm wondering if it was shipped when the invoice said....(Just checked the postage label -- the invoice said it shipped 11 Nov, date on the printed label was 21 Nov. Can't blame the PO there!)

And it got here today...and it was not packed properly. No padding to keep things from shifting in the box, several of the soaps were not labeled (and it's not easy to tell from the pix on the website what they were supposed to be), some don't smell anything like the description (and I think I know what patchouli smells like by now), and most of the wrappers were soaked with the deodorant when the container smashed...and just what I ordered, not doubled at all. In fact, due to the damaged labels, I'm not certain I got what I ordered.

Some few of the soaps look to be salvageable for my own use, but most were supposed to be presents. I'll use things that aren't quite right, but I won't give them as gifts.

Now to be fair, when I called the store, the guy who answered the phone (possibly one of the owners) sounded quite upset -- they had had such a response to the sale they hired in some people JUST to pick and pack. This may explain the whole deal. And they are supposed to ship a replacement order. I'll post again when the new order gets here.

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